Terms & Conditions

Nayeraa Nazaakat is a luxury Indian fashion brand specializing in lehengas and bridal and occasion-wear products.

Throughout these Terms, "Nayeraa Nazaakat", "we", "us", and "our" refer to Nayeraa Nazaakat. "You", "your", or "customer" refers to any person accessing our website or purchasing our products.

By using this website, you confirm that you are legally capable of entering into an agreement under applicable law.

If you are purchasing a product on behalf of another person or entity, you confirm that you have the authority to do so.

You agree to use this website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.
• Attempt to gain unauthorized access to our systems or accounts.
• Interfere with the operation or security of the website.
• Copy, reproduce, distribute, or commercially exploit our website content without permission.
• Submit false, misleading, or fraudulent information.
• Use automated systems to scrape, copy, or collect website content without our written permission.

We reserve the right to suspend or restrict access where we reasonably believe that these Terms have been violated.

We make reasonable efforts to ensure that product descriptions, photographs, measurements, colors, prices, and other information displayed on the website are accurate.

However, slight variations may occur due to:

• Screen and display settings.
• Photography and lighting conditions.
• Handcrafted or artisanal production.
• Fabric characteristics.
• Embroidery, embellishment, and dye variations.
• Differences between individual production batches.

Such minor variations do not necessarily constitute a defect.

Product availability may change without prior notice.

All prices displayed on the website are shown in the applicable currency and may include or exclude taxes and delivery charges as specifically indicated at checkout.

Applicable taxes, shipping charges, customs duties, or other charges will be displayed where applicable.

We reserve the right to correct pricing or listing errors. If an obvious pricing error affects an order, we may contact you before processing the order or cancel the affected order and issue an appropriate refund where applicable.

When you place an order, you are submitting a request to purchase the selected product.

An order is not considered finally accepted until we confirm the order and/or begin processing it.

We may refuse or cancel an order where reasonably necessary, including:

• Product unavailability.
• Incorrect product or pricing information.
• Suspected fraudulent activity.
• Payment issues.
• Incorrect or incomplete customer information.
• Shipping restrictions.
• Circumstances beyond our reasonable control.

If we cancel an order after payment has been received, the eligible amount will be refunded using the applicable payment method or another appropriate method.

Payments may be processed through third-party payment service providers.

You agree to provide accurate and complete payment information and authorize the applicable payment provider to process the transaction.

We do not intentionally store complete payment-card information on our servers where payment processing is handled by third-party payment providers.

Payment-provider terms may also apply to your transaction.

We aim to dispatch and deliver orders within the estimated timelines displayed on the website or communicated to you.

Delivery timelines may vary depending on:

• Product availability.
• Customization or made-to-order requirements.
• Delivery location.
• Courier availability.
• Public holidays.
• Weather or natural events.
• Customs procedures.
• Other circumstances beyond our reasonable control.

For international orders, the customer may be responsible for applicable customs duties, import taxes, clearance charges, or other destination-country charges unless otherwise stated.

Delivery estimates are not guaranteed unless expressly stated otherwise.

Our return, exchange, cancellation, and refund terms are governed by our separate Return & Refund Policy, which forms part of these Terms & Conditions.

Certain products may be excluded from returns or exchanges where permitted by applicable law, particularly customized, personalized, altered, made-to-order, or hygiene-sensitive products.

Nothing in our return policy is intended to exclude rights that cannot lawfully be excluded under applicable consumer-protection law.

If customization or made-to-order services are offered, you are responsible for providing accurate measurements, preferences, and other information requested during the ordering process.

Customized or made-to-order products may have different cancellation, return, exchange, and refund conditions, which will be communicated before or during purchase where applicable.

All content appearing on the Nayeraa Nazaakat website, including but not limited to:

• Logos.
• Brand names.
• Product photography.
• Videos.
• Graphics.
• Designs.
• Text.
• Website layouts.
• Product descriptions.
• Illustrations.
• Marketing materials.

is owned by or licensed to Nayeraa Nazaakat and is protected by applicable intellectual-property laws.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activities conducted through your account.

You should notify us promptly if you believe your account has been accessed without authorization.

We reserve the right to suspend or terminate accounts where necessary to protect our customers, business, systems, or legal interests.

From time to time, we may offer promotional codes, discounts, campaigns, or special offers.

Promotions may be subject to additional terms, eligibility requirements, validity periods, product exclusions, or usage limits.

Unless expressly stated otherwise, promotions cannot be combined.

Our website may use third-party services such as:

• Payment processors.
• Shipping and logistics providers.
• Analytics services.
• Authentication providers.
• Marketing platforms.
• Customer-support services.

Your use of such services may also be subject to the third party's terms and privacy policies.

We aim to keep our website available and functional, but we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable because of maintenance, updates, technical failures, security incidents, network problems, third-party service failures, or events beyond our reasonable control.

To the maximum extent permitted by applicable law, Nayeraa Nazaakat will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the website or products, except where such limitation is prohibited by law.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, governmental actions, strikes, transportation disruptions, internet or infrastructure failures, war, civil disturbances, pandemics, or major supply-chain disruptions.

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.

We may update these Terms & Conditions from time to time.

The updated version will be published on this page with a revised "Last Updated" date.

Your continued use of the website after an update may constitute acceptance of the revised Terms to the extent permitted by applicable law.

These Terms shall be governed by the laws applicable in India.

Subject to applicable consumer-protection and other mandatory laws, disputes relating to these Terms or your use of the website shall be subject to the jurisdiction of the competent courts in [CITY, STATE, INDIA].

For questions, complaints, order-related issues, or other concerns, please contact:

We will make reasonable efforts to acknowledge and address customer complaints within the timelines required by applicable law.

For questions regarding these Terms & Conditions, please contact us using the information below.