Privacy Policy

At Nayeraa Nazaakat, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, create an account, purchase our products, contact us, or otherwise interact with our services.

This Privacy Policy explains what information we may collect, why we collect it, how we use it, when it may be shared, and the choices available to you.

Depending on how you interact with us, we may collect the following categories of information.

Information You Provide

• Full name.
• Email address.
• Mobile or telephone number.
• Billing address.
• Shipping address.
• Account login information.
• Order information.
• Product preferences.
• Measurements or customization information where voluntarily provided for an order.
• Customer-support communications.
• Feedback and reviews.
• Information you provide when contacting us.

Payments may be processed by third-party payment providers.

Depending on the payment method, we may receive transaction related information such as:

• Payment status.
• Transaction reference.
• Payment method.
• Order amount.
• Refund status.

Where payment processing is handled by a third-party provider, complete card or banking credentials may be processed directly by that provider rather than stored by Nayeraa Nazaakat.

When you visit our website, certain technical information may be collected automatically, such as:

• IP address.
• Browser type.
• Device type.
• Operating system.
• Pages visited.
• Referring pages.
• Date and time of access.
• Approximate location derived from technical information.
• Website interaction information.

This information may be used for security, analytics, troubleshooting, and improving our website.

We may use personal information for purposes including:

Order Processing

• Process and fulfill purchases.
• Deliver products.
• Process returns, exchanges, and refunds.
• Provide order updates.
• Contact you regarding your order.

Account Management

• Create and maintain customer accounts.
• Authenticate users.
• Provide account-related functionality.
• Help protect accounts from unauthorized access.

Customer Support

• Respond to questions.
• Resolve complaints.
• Investigate order issues.
• Provide after-sales support.

Website Operations

• Operate and maintain our website.
• Improve website functionality.
• Detect technical problems.
• Protect our website and users from fraud, abuse, and security threats.

Where consent is required under applicable law, we will request consent for the relevant processing purpose.

Consent should be clear, informed, specific, and capable of being withdrawn where applicable.

Certain information may continue to be processed where necessary to fulfill an order, comply with legal obligations, prevent fraud, resolve disputes, protect our rights, or for another lawful purpose permitted under applicable law.

• Keep you signed in.
• Maintain shopping-cart functionality.
• Remember preferences.
• Improve website performance.
• Understand website usage.
• Provide relevant marketing or analytics where applicable.

Some cookies may be necessary for the operation of the website, while others may require consent depending on applicable law.

You can manage certain cookie settings through your browser or available website controls.

We do not sell your personal information as a standalone product.

We may share necessary information with trusted service providers that help us operate our business, including:

• Payment processors.
• Shipping and courier companies.
• Hosting and cloud-service providers.
• Authentication providers.
• Customer-support providers.
• Analytics providers.
• Marketing and communication providers.
• Technology and security providers.
• Professional advisers where necessary.

These parties may receive only the information reasonably necessary for the relevant service, subject to applicable contractual or legal requirements.

We may disclose information where reasonably necessary to:

• Comply with applicable law.
• Respond to lawful requests from authorities.
• Detect or investigate fraud.
• Prevent security threats.
• Protect our rights or property.
• Protect customers or other individuals.
• Enforce our Terms & Conditions.
• Resolve legal disputes.

Some of our technology or service providers may process information outside India.

Where personal information is transferred or processed across jurisdictions, we will take steps required by applicable law and use appropriate contractual, technical, or organizational safeguards where applicable.

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing our services.
• Completing transactions.
• Maintaining business records.
• Complying with legal and regulatory requirements.
• Resolving disputes.
• Preventing fraud.
• Enforcing agreements.
• Protecting our legitimate interests where applicable.

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

Depending on applicable law and your circumstances, you may have rights concerning your personal information, including rights to:

• Request information about processing of your personal data.
• Request access to certain personal information.
• Request correction of inaccurate information.
• Request deletion where legally applicable.
• Withdraw consent where consent is the applicable basis.
• Request information about how your personal information is being processed.
• Raise a privacy-related complaint.

Requests may be subject to applicable legal requirements and verification procedures.

Our website is not intentionally designed to collect personal information from children.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the situation and take appropriate action where required by law.

Our website may contain links to third-party websites, services, social-media platforms, or payment providers.

We are not responsible for the privacy practices of third-party websites.

We recommend reviewing the privacy policies of those third parties before providing personal information.

If you interact with Nayeraa Nazaakat through social-media platforms, information may also be processed by those platforms according to their own privacy policies.

Any information that you publicly post on a social-media platform may be visible to others.

Where permitted by applicable law, we may send promotional communications about:

• New collections.
• Product launches.
• Offers.
• Events.
• Brand announcements.

You may unsubscribe from marketing communications at any time using the unsubscribe mechanism provided in the message or by contacting us.

You may still receive essential transactional communications relating to your orders or account.

We may process technical and transaction-related information to identify and prevent:

• Fraudulent transactions.
• Account abuse.
• Unauthorized access.
• Payment-related abuse.
• Website attacks.
• Other security threats.

This processing may be necessary to protect customers, our business, and our systems.

We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or privacy practices.

When we make material changes, we may provide an appropriate notice where required.

The updated policy will be published on this page with a revised "Last Updated" date.

If you have questions, requests, or concerns regarding this Privacy Policy or the processing of your personal information, please contact:

We will review and respond to requests within the timelines required by applicable law.